Refunds & Returns

At XonixStore.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 15-day return and refund policy. Please read the following guidelines to ensure a smooth return and refund process.

1. Return Eligibility

You can return items within 15 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

  • It must be in its original, unused, and resalable condition.
  • It must be returned with all original packaging, tags, and accessories (if applicable).
  • It must not be a final sale or clearance item (such items are non-returnable).

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Personalized or custom-made items
  • Items marked as "final sale" or "non-returnable" on the product page

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Contact Information] within 15 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and further instructions for returning your item(s).
  3. Package the Return: Carefully pack the item(s) in their original packaging (if possible) and ensure the Return Authorization Number is included with the return.
  4. Shipping the Return: You are responsible for the shipping cost to return the item(s). We recommend using a trackable shipping service to ensure your return is safely delivered.

4. Refund Process

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Please note that the original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please return the original item and place a new order through our website. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive an item that is defective or damaged during shipping, please contact us immediately at [Insert Contact Information] with photos of the item and the damage. We will offer you a full refund or replacement, including return shipping at no cost to you.

7. Late Returns

Returns outside of the 15-day return window will not be accepted. We encourage you to inspect your items as soon as possible upon receipt and initiate any returns within the specified time frame.

8. Contact Us

If you have any questions or need assistance with a return, please feel free to contact us at:

Xinon LLC
30 N Gould St Ste R,
Sheridan, WY 82801
Phone: +15193019157